sixer FAQ — KYC, VIP and Deposit Questions
From account verification to depositing money via bKash or Nagad, VIP cashback to responsible gaming limits — you will find clear answers to the most frequently asked questions about playing at sixer all in one place on this page. If you want to know about sixer Login or have questions about slot games, that is here too. If you can't find an answer, contact us via 24/7 live chat or email.
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Identity Verification (KYC)
Identity verification is an important step to ensure secure transactions at sixer. The questions below cover the most frequently asked topics about the KYC process. This process is directly related to the responsible gaming policy.
Yes, the name provided when registering at sixer must exactly match the name on your bKash, Nagad, Rocket, or bank account. Any mismatch may hold up the withdrawal process and prevent KYC verification from being completed. So enter the correct name right from the start of registration.
sixer may ask you to complete KYC verification typically before your first withdrawal request, or if any unusual activity is noticed on your account. Identity confirmation may also be required for large transactions. Once verification is complete, your account continues to operate normally.
sixer generally accepts the National ID card (NID). A passport or driving licence may also be applicable in many cases. The document image must be clear, complete, and undamaged — blurry or torn images are not accepted. The verification process is fully secure and your information is kept safe.
sixer uses SSL encryption to keep all your personal information secure. KYC documents are stored solely for verification purposes and are not shared with third parties. For more details, you can read our privacy policy.
Deposits and gameplay can generally begin right after registration. However, KYC verification is mandatory to make withdrawals. Without completing KYC, there may be a delay in withdrawing winnings. It is therefore convenient to complete verification in advance.
After documents are submitted, sixer's support team reviews them. The process is completed as quickly as possible. Providing correct and clear documents speeds things up. If there is any issue, you can reach out directly via 24/7 live chat.
VIP and Cashback
sixer's VIP program has four levels — from Bronze to Platinum. Each level offers weekly cashback and special benefits. Visit the sixer VIP page to learn more.
sixer has four VIP levels in total: Bronze — up to 0.3% weekly cashback; Silver — up to 0.6%; Gold — up to 0.9%; Platinum — up to 1.2%. Cashback is given based on the week's net losses (total losses minus total winnings).
Weekly cashback is determined by applying your tier's rate to your net losses for that week (total losses minus total winnings), up to the maximum amount for your tier. Example: as a Gold member with ৳20,000 in net losses for the week — ৳20,000 × 0.9% = ৳180 cashback, which is the maximum for that tier.
Playing regularly and staying active at sixer gradually creates the opportunity to move up to higher tiers. Consistency in your play is important in progressing from Bronze to Silver, then Gold, and reaching the top level of Platinum. Contact the support team to learn about the specific criteria.
Platinum members enjoy sixer's highest weekly cashback of 1.2%. In addition, priority offers at special events and occasions, faster withdrawal processing, and dedicated support are available. Reaching this tier is for sixer's most committed players.
VIP cashback is added directly to the account balance. Specific terms and conditions may apply — check sixer's terms and conditions for details or ask via 24/7 live chat.
Staying active in sixer's VIP program makes it easy to maintain an earned tier. A long period of inactivity may result in a change following a review. The overall details are outlined in the VIP terms and conditions. Playing regularly makes it easier to stay at a higher tier.
How to Deposit
You can deposit at sixer via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount is ৳100.
Log in to your sixer account, go to the deposit section, and select Nagad. Send money from your Nagad app to sixer's designated number and enter the transaction ID in the appropriate field. The minimum deposit amount is ৳100. With correct details, the balance is updated quickly.
To deposit at sixer with bKash, select bKash in the cashier section, make the payment to the specified number, and submit the bKash transaction ID. You can start from a minimum of ৳100. Once the transaction is confirmed, the balance will be updated. Make sure the name matches when sending.
First, check the transaction history in bKash or Nagad to confirm the payment was successful. If it was, contact sixer's 24/7 live chat with the transaction ID and amount. In many cases there may be a slight delay, but any issue is resolved quickly.
sixer does not charge any direct deposit fees. However, your mobile banking provider (such as bKash or Nagad) may apply transaction fees according to their own policies. Check with the relevant service provider on this.
Depositing a minimum of ৳100 by any method at sixer is enough to start playing slot games and any other game. This is a convenient aspect that allows you to enjoy games from PG Soft, JILI, or Pragmatic Play even on a small budget.
Deposits at sixer can also be made via bank transfer. Major Bangladeshi commercial banks including Dutch-Bangla Bank, Islami Bank, and BRAC Bank may be used. Contact the cashier section or live chat support for specific account details.
Limits and Controls
sixer believes that playing responsibly ensures a safe experience for everyone. Learn about our control features, from age limits to self-exclusion.
Yes, sixer has a feature to set deposit limits to help control your spending. You can set your own daily, weekly, or monthly deposit limit in the account settings. This is an important part of responsible gaming.
Some warning signs: spending more than your budget; a tendency to place more bets to chase losses; impact on family life or work; being unable to stop playing. If you experience these, use the tools described on sixer's responsible gaming page or speak to support.
All activities at sixer including casino and betting are for individuals aged 21 or above only. You must confirm this age at the time of registration. sixer follows a strict verification process to protect minors.
Yes, sixer has a cooling-off feature that lets you temporarily pause your account for a set period. This can range from 24 hours to several weeks. This feature can be activated through account settings or via support.
Self-exclusion is a long-term decision where you can block access to your own account. At sixer, options ranging from 6 months to permanent exclusion may be available. The process can be started by contacting the support team directly.
The minimum withdrawal amount at sixer is ৳500. Withdrawal requests are generally processed and the money reaches your bKash, Nagad, Rocket, Upay, or bank account within 1 hour. Having KYC verification completed makes this process smoother.
Talk to us directly
If you can't find an answer to your question on this FAQ page, don't worry — sixer's support team is ready to help in both Bengali and English, seven days a week, twenty-four hours a day.
For ages 21 and above Play responsibly — stay within your limits.