sixer Privacy Policy

1 Introduction and Scope

This Privacy Policy ("Policy") applies to the sixer platform. It clearly describes how your information is handled across the website, mobile application, and any other channel related to our services.

By creating an account, logging in, or using any service on the sixer platform, you are considered to have agreed to all the terms of this Policy. This Policy is an integral part of our Terms and Conditions and both documents should be read together.

This Policy applies only to services operated by sixer. Third-party websites or services are governed by their own privacy policies, for which sixer is not responsible.

2 Data Collection

sixer collects only the information necessary to provide its services. We collect two types of data — information you provide directly, and information generated automatically while you use our platform.

2.1 Information You Provide Directly

The following information may be collected when you register an account or use our services:

• Full name and date of birth
• Mobile number and email address
• Bank account or mobile banking details (bKash, Nagad, Rocket, Upay — for deposits and withdrawals)
• National ID card or passport details (when identity verification is required)
• Address and other contact details

2.2 Automatically Collected Information

When you use sixer, the following information may be recorded automatically:

• IP address and device type
• Browser and operating system information
• Your activity on the platform and log files
• Login times and transaction history
• Information obtained through cookies and similar tracking technologies

3 Purpose of Data Use

sixer uses your information for the specific purposes listed below. It is not used for any purpose beyond what it was collected for.

• Account Management: Handling registration, verification, and account security.
• Transaction Processing: Processing deposit and withdrawal requests promptly.
• Customer Support: Resolving your issues via live chat or email.
• Platform Improvement: Analysing user experience to improve service quality.
• Fraud Prevention: Detecting suspicious activity to keep accounts secure.
• Notifications and Updates: Informing you about new offers, bonuses, or important changes (subject to your consent).
• Responsible Gaming: Monitoring your play patterns and providing support in line with our Responsible Gaming Policy.

4 Sharing Data with Third Parties

sixer never sells your personal information or shares it with third parties for commercial purposes without your permission. However, sharing data with certain parties may be necessary to operate our services.

4.1 Situations Where Data May Be Shared

• Payment Processors: Minimum required information for bKash, Nagad, Rocket, Upay, and bank transfer services.
• Identity Verification Services: Trusted third parties engaged for account verification.
• Technical Infrastructure: Cloud hosting and security service providers who operate under strict confidentiality agreements.
• Legal Obligations: To comply with a court order or applicable law in Bangladesh.
• Fraud and Security Investigations: With relevant authorities in cases of serious legal violations.

4.2 What Is Never Done

• Your information is never sold or transferred to advertisers or marketing third parties.
• Your data is never used for profiling or resale without your permission.
• Your data is never used in any way beyond the purpose for which it was collected.

5 Cookies and Tracking

The sixer platform uses cookies and similar technologies to improve your browsing experience and maintain platform functionality.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login state and carry out basic security functions.
• Functional Cookies: Remember your preferred language, theme, or other personalised settings.
• Analytics Cookies: Used to understand which parts of the platform are used most.
• Security Cookies: Help detect fraud and unauthorised access.

5.2 Cookie Control

You can disable cookies from your browser settings. However, disabling essential cookies may cause some core platform functions to not work properly.

6 Data Storage and Security

To keep your information secure, sixer applies technical and administrative measures that meet international standards.

6.1 Security Measures

• SSL Encryption: All data transfers are encrypted using SSL/TLS technology.
• Database Encryption: Stored sensitive information is kept in encrypted form.
• Two-Factor Verification (OTP): An additional security layer for login and financial transactions.
• Regular Security Audits: Audits are conducted regularly to identify system vulnerabilities.
• Restricted Access: Only authorised staff can access user data.

6.2 Data Retention Period

All necessary information is retained while your account is active. Even after an account is closed, certain data may be kept for a specified period to meet legal obligations, resolve disputes, or address security needs. Once the need has passed, stored data is deleted securely.

7 Protection of Minors

All services on sixer are for persons aged 21 or older only. We do not collect data from anyone under 21 or allow them to operate an account under any circumstances.

Age verification is mandatory during the registration process. If an account appears to belong to a minor, sixer reserves the right to suspend that account immediately, and any information collected will be deleted securely. For more information on our responsible gaming approach, visit the Responsible Gaming page.

8 Your Rights

As a sixer user, you have certain rights over your own information. These are described in detail below.

8.1 Right to Access Information

You may ask at any time what information sixer holds about you. Contact our support team and the necessary information will be provided within the specified timeframe.

8.2 Right to Correct Information

If any information you have provided is incorrect or incomplete, you may request a correction. This can be done through your account settings or via support.

8.3 Request to Delete Information

If you request permanent account closure, all information beyond what is legally required to be retained will be deleted. However, we are legally required to keep records of financial transactions for a specified period.

8.4 Opting Out of Marketing Communications

If you no longer wish to receive promotional emails or notifications, you can cancel them at any time through our support team. However, essential account-related notifications cannot be turned off.

For any questions or concerns, you will find answers to frequently asked questions on our FAQ page — visit FAQ for more details.

9 Policy Changes

sixer reserves the right to update this Privacy Policy when needed. If any significant changes are made, you will be notified by email or via a platform notice before the changes take effect.

Continuing to use the platform after changes are made will be considered acceptance of the revised Policy. We therefore recommend checking this page regularly. The date of any policy change will always be shown at the top of this page.

If you object to any change, please request account closure. sixer values the feedback of all users and makes no compromises on privacy.

10 Contact

If you have any questions, feedback, or complaints about this Privacy Policy, please reach us through the following:

• Live Chat: Direct live chat support on the sixer platform is available 24 hours a day, 7 days a week in Bengali or English.
• Email: [email protected]

Our support team is always ready to assist you in both Bengali and English. Any privacy-related requests are reviewed as promptly as possible.